True Fit Jeans (“we,” “our,” or “us”) is the operator of www.truefitjeans.in
By accessing or using this website, you acknowledge and agree to be bound by our Terms & Conditions and Privacy Policy.

CUSTOMER SUPPORT

We’re here to help! Reach out to us anytime:

WhatsApp: [+91 9773411032]

Email: truefitjeans0@gmail.com

Timing: 11:00 AM – 8:00 PM, Monday to Sunday

Our team is ready to assist you with orders, returns, exchanges, or any questions you may have.

Exchange policy

Exchange Period: Exchanges must be requested within 2 days from the date of delivery.

Condition: The product must be in its original condition, unused, and with all tags intact.

Eligible Exchange: Exchanges are applicable only to change the size of the same product.

Exchange Fee: A nominal fee of ₹150/- will be charged for each Product.

If the new desired size as listed on the website is not available and customer chooses not to proceeds with different product, then store credit will be issued of the original order value minus an exchange fee of 150/-

The store credit will be valid for 12 months from the date of issues

Why We Charge an Exchange Fee

We charge a nominal exchange fee to cover the shipping costs from both sides. This fee helps us maintain the quality and efficiency of our service, ensuring your exchanges are smooth and hassle-free.

Size exchange reverse Pickup Information

Our courier partner usually completes reverse pickups within 2–3 days.
In some cases, it may take 4–5 days, depending on the customer’s area PIN code.
In case your pincode is non- serviceable for a reverse pickup, in such cases customer have to courier the product.

Size exchange parcel dispatch information

After the parcel has been picked up from the customer, the exchange parcel will be dispatched within 2 days and will be delivered in 5-6 working days depend on customer area pincode number.

Incase of wrong/damaged/missing product received, unboxing video mandatory

Guidelines for the video:

The video must be submitted within 48 hours of receiving the product.

Record the video from start to finish without cuts or pauses.

Make sure the shipping label is clearly visible while recording.

Show the entire unboxing process, including all items and packaging.

After unboxing, the product is to be opened and the damage or number of item is to be clearly shown in the video

We appreciate your cooperation to ensure a smooth resolution of your issue.

What is not covered in the policy

Change mind / size doesn’t fit – if the item is not to your liking or doesn’t fit ( provide size as per your Specifications) we unfortunately, cannot process an exchange/return

Product quality issue – no exchange, return and refund available on product quality issue as quality will be good, our main focus is to give good quality.